We are committed to providing you with the best service and products available on the market. All of our actions and interactions are built upon these four Principles and we understand that our reputation is a reflection of how well we live up to our promises.
In all of our dealings, we will act with:
Integrity. Integrity demands honesty, candor, and acting in the best interests of our customers and our employees in all situations.
Honesty. All of our dealings with customers will be characterized by truthfulness and sincerity.
Fairness. We will provide our estimates and complete our installations following the Golden Rule and treat our customers in the same way that we would want to be treated.
Responsibility. We will be reliable and dependable in all dealings with our customers and work to resolve any issues as quickly as possible.
Sell and install only those products that meet generally accepted industry standards and satisfy all safety and functionality needs. We will comply with all applicable building codes of Canada and Ontario as a minimum standard for our installations.
Ensure that all of our advertising and sales literature is truthful and accurate. No misleading statements or claims will be made.
Make our contracts and warranties free of ambiguities or omissions that may obscure or confuse either party’s obligations.
Listen to our customers and remember at all times that customer satisfaction is our number one priority. We will deal with customer complaints in a fair, reasonable, and prompt manner.
Educate our customers to help them make the best decision for their home.
Stay current on industry research and developments in order to provide higher quality Products and Installations.
Stand behind the quality of our work and service commitments. We will honour our obligations and commitments to, and deal justly with, our customers, employees, and suppliers. We will maintain our insurance and licensing requirements to protect our staff and our customers and actively promote health and safety principles in our work.